Frequently Asked Questions
Are the venue and experience suitable for wheelchairs?
Yes, both the venue and the experience are suitable for wheelchairs and are fully accessible.
To enquire about accessible and carer tickets, please email email@example.com
Full details can be found on the Olympia London website
I need to use accessible facilities / a Personal Assistant to accompany me - do you offer discounts?
We are keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers’ requirements.
We offer one free personal assistant pass per ticket holder. Personal assistant ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency.
If you require use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.
To obtain a personal assistant ticket, please email firstname.lastname@example.org
You will be asked for evidence for the PA ticket to be issued.
What are the requirements for visitors with special needs?
Suitably trained personal assistants will need to accompany visitors with special needs that aren’t mobility-related. To obtain a carer ticket, please email email@example.com
Does the experience accommodate mobility scooters?
Yes, it does. If you require a carers ticket, please email firstname.lastname@example.org
Is there accessible toilets?
Yes, there are accessible toilets. All separate, accessible toilet facilities are unisex. There are also modified cubicles within the gents and ladies toilets.
Are guide dogs allowed?
Yes we can allow special assistant dogs such as guide dogs. Please email email@example.com so that we are aware in advance.
Is DragWorld suitable for attendees of all abilities?
The DragWorld team are committed to making sure that all of our fans have an amazing time but it is a popular event and as such the venue can get very busy and crowded.
There is a lot to see and so attending involves a bit of movement around the building and some periods of standing for meet and greets and watching performances. They can also be noisy so please consider your individual needs when deciding whether to attend the event.
Am I able to rent mobility aids?
Wheelchairs are available on loan for use at Olympia London's venues, on receipt of a refundable security deposit. We recommend that wheelchairs are booked in advance with Olympia London by calling 020 7598 2411. Your wheelchair can then be made ready for you on arrival at the venue.
If you still have a question, email firstname.lastname@example.org